Privacy Policy

When providing our services, we have to collect certain information regarding individuals which allows us to identify them.

The type of personal information collected by ENGLISH’S TRAILERS depends of several factors and on the context, as described below. ENGLISH’S TRAILERS collects only the personal information required to carry out its activities and for specific purposes.

Information collected from individuals

We collect the information sent to us voluntarily, through the Website interface (for example, when you fill out a form) or otherwise (for example, in an e-mail or regular mail). This information may include the following:

• First name and Last name;
• E-mail;
• Telephone number;
• Physical address;
• Country, province or state of residence;
• Profession;
• Any information shared with ENGLISH’S TRAILERS by an individual via the Website, via chat, by e‑mail or over the telephone.

Information collected automatically

We collect certain information automatically when the Website is browsed, via tools such as log files or Google Analytics. This information may include the following:

• The IP address used to access the Website;
• The configuration of the browser and operating system;
• The configuration of the mobile device, when the Website is accessed via a mobile device;
• Geographic location and location data;
• The pages visited, the products viewed, the path followed on the Website;
• Key words used during a search;
• The date and time of the visit.

Information on payments

We do not collect any information relating to payment cards. Payments made via the Website are processed directly by our service provider, which has sole access to payment card information.

Your on-line transactions are secured in accordance with the transmission standards used by our service provider, so that your transactions are routed and processed securely.

Information related to cookies

We use cookies in order to improve the performance of the Website and the user experience. Cookies are small files saved onto your hard drive by the server on which the Website is located or by third party servers (such as advertising servers) which make it possible to recognize a Website user and customize content. Certain cookies are automatically erased when a user closes their browser, while others remain indefinitely. You can usually control whether cookies are saved through the browser options. Certain Website functionalities may no longer be available if you disable cookies. For example, the use of the cookies is required to authenticate users for certain services offered through the Website.

Social platforms

We collect information sent by social networking sites or applications (such as Facebook, Instagram, LinkedIn and YouTube) when a visitor interacts with profiles owned or controlled by ENGLISH’S TRAILERS on these social networking platforms. These sites or applications are governed by their own policies relating your personal information, which may differ from ours and may also be applicable.

If you decide to interact with us through these social media, you should first read the conditions of service and confidentiality policies of these third party service providers and the applications used to access them.

Third party hyperlinks

The Website may contain hyperlinks to third party websites (the “Third Party Sites”) that will cause you to leave the Website. ENGLISH’S TRAILERS provides these hyperlinks for your convenience. The Third Party Sites are not under the control of the ENGLISH’S TRAILERS, such that we have no control over the privacy or confidentiality practices of the Third Party Sites. Therefore, any personal information sent via the Third Party Sites is subject to the privacy policy of these Third Party Sites. Users are responsible for familiarizing themselves with said privacy policy in order to ensure the protection of their information.

We collect and use your personal information for the following purposes:

• Provide services;
• Communicate with you;
• Improve our services.

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them.

The exercise of this right will be done by contacting us:

• Privacy Officer: François Isabelle
• Address: 2872 Hwy 35 South, R.R. #4
  Lindsay ON K9V 4R4
• Email: info@englishstrailers.ca
• Phone: 705-324-8811

We are committed to offering you the right to oppose and opt out with respect to your personal information.

The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the compilation.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact us:

• Privacy Officer: François Isabelle
• Address: 2872 Hwy 35 South, R.R. #4
  Lindsay ON K9V 4R4
• Email: info@englishstrailers.ca
• Phone: 705-324-8811

The personal information we collect is kept in a secure environment. Our staff is required to respect the confidentiality of your information.

To ensure the security of your personal information, we use appropriate physical, technical or administrative safeguards such as:

• Secure Sockets Layer (SSL Protocol)
• Access Management – Authorized Person
• Access management – Person Concerned
• Computer information backup
• Login Password
• Firewalls

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe personal information has been compromised, please contact us as set forth in the “Permission of Access” section.

The handling of personal information is governed by applicable legislation in various jurisdictions. Given that our services are offered to Ontario’s legal community, this Privacy Policy and all transactions relating thereto shall be governed by, and interpreted in accordance with, the laws of the province of Ontario and the laws of Canada applicable therein.

We are committed to respecting the legislative provisions set out in the:

• Digital Privacy Act, respecting the protection of digital personal information (S.C. 2015, c.32)
• Act to modernize legislative provisions as regards the protection of personal information, (S.Q. 2021, c.25

The organization responsible for the collection, processing and use of personal data under the Data Protection Act is ENGLISH’S TRAILERS.

Questions, requests or complaints

If you have any concerns, questions, requests or complaints about the Privacy Policy or the management of your personal information, please send them in writing, either by mail or email, to the Privacy Officer:

• Privacy Officer: François Isabelle
• Address: 2872 Hwy 35 South, R.R. #4
  Lindsay ON K9V 4R4
• Email: info@englishstrailers.ca
• Phone: 705-324-8811