When providing our services, we have to collect certain information regarding individuals which allows us to identify them.

The type of personal information collected by ENGLISH’S TRAILERS depends of several factors and on the context, as described below. ENGLISH’S TRAILERS collects only the personal information required to carry out its activities and for specific purposes.

Information collected from individuals

We collect the information sent to us voluntarily, through the Website interface (for example, when you fill out a form) or otherwise (for example, in an e-mail or regular mail). This information may include the following:

• First name and Last name;
• E-mail;
• Telephone number;
• Physical address;
• Country, province or state of residence;
• Profession;
• Any information shared with ENGLISH’S TRAILERS by an individual via the Website, via chat, by e‑mail or over the telephone.

Information collected automatically

We collect certain information automatically when the Website is browsed, via tools such as log files or Google Analytics. This information may include the following:

• The IP address used to access the Website;
• The configuration of the browser and operating system;
• The configuration of the mobile device, when the Website is accessed via a mobile device;
• Geographic location and location data;
• The pages visited, the products viewed, the path followed on the Website;
• Key words used during a search;
• The date and time of the visit.

Information on payments

We do not collect any information relating to payment cards. Payments made via the Website are processed directly by our service provider, which has sole access to payment card information.

Your on-line transactions are secured in accordance with the transmission standards used by our service provider, so that your transactions are routed and processed securely.

Information related to cookies

We use cookies in order to improve the performance of the Website and the user experience. Cookies are small files saved onto your hard drive by the server on which the Website is located or by third party servers (such as advertising servers) which make it possible to recognize a Website user and customize content. Certain cookies are automatically erased when a user closes their browser, while others remain indefinitely. You can usually control whether cookies are saved through the browser options. Certain Website functionalities may no longer be available if you disable cookies. For example, the use of the cookies is required to authenticate users for certain services offered through the Website.

Social platforms

We collect information sent by social networking sites or applications (such as Facebook, Instagram, LinkedIn and YouTube) when a visitor interacts with profiles owned or controlled by ENGLISH’S TRAILERS on these social networking platforms. These sites or applications are governed by their own policies relating your personal information, which may differ from ours and may also be applicable.

If you decide to interact with us through these social media, you should first read the conditions of service and confidentiality policies of these third party service providers and the applications used to access them.

Third party hyperlinks

The Website may contain hyperlinks to third party websites (the “Third Party Sites”) that will cause you to leave the Website. ENGLISH’S TRAILERS provides these hyperlinks for your convenience. The Third Party Sites are not under the control of the ENGLISH’S TRAILERS, such that we have no control over the privacy or confidentiality practices of the Third Party Sites. Therefore, any personal information sent via the Third Party Sites is subject to the privacy policy of these Third Party Sites. Users are responsible for familiarizing themselves with said privacy policy in order to ensure the protection of their information.

We collect and use your personal information for the following purposes:

• Provide services;
• Communicate with you;
• Improve our services.

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them.

The exercise of this right will be done by contacting us:

• Privacy Officer: François Isabelle
• Address: 2872 Hwy 35 South, R.R. #4
  Lindsay ON K9V 4R4
• Email: info@englishstrailers.ca
• Phone: 705-324-8811

We are committed to offering you the right to oppose and opt out with respect to your personal information.

The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the compilation.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact us:

• Privacy Officer: François Isabelle
• Address: 2872 Hwy 35 South, R.R. #4
  Lindsay ON K9V 4R4
• Email: info@englishstrailers.ca
• Phone: 705-324-8811

The personal information we collect is kept in a secure environment. Our staff is required to respect the confidentiality of your information.

To ensure the security of your personal information, we use appropriate physical, technical or administrative safeguards such as:

• Secure Sockets Layer (SSL Protocol)
• Access Management – Authorized Person
• Access management – Person Concerned
• Computer information backup
• Login Password
• Firewalls

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe personal information has been compromised, please contact us as set forth in the “Permission of Access” section.

The handling of personal information is governed by applicable legislation in various jurisdictions. Given that our services are offered to Ontario’s legal community, this Privacy Policy and all transactions relating thereto shall be governed by, and interpreted in accordance with, the laws of the province of Ontario and the laws of Canada applicable therein.

We are committed to respecting the legislative provisions set out in the:

• Digital Privacy Act, respecting the protection of digital personal information (S.C. 2015, c.32)
• Act to modernize legislative provisions as regards the protection of personal information, (S.Q. 2021, c.25

The organization responsible for the collection, processing and use of personal data under the Data Protection Act is ENGLISH’S TRAILERS.

Questions, requests or complaints

If you have any concerns, questions, requests or complaints about the Privacy Policy or the management of your personal information, please send them in writing, either by mail or email, to the Privacy Officer:

• Privacy Officer: François Isabelle
• Address: 2872 Hwy 35 South, R.R. #4
  Lindsay ON K9V 4R4
• Email: info@englishstrailers.ca
• Phone: 705-324-8811

The purpose of this document is to define the terms and conditions under which, on the one hand, ENGLISH’S TRAILERS, hereinafter referred to as the OPERATOR, allows his website ENGLISH’S TRAILERS.ca and the services available on the site, to be available to its user; and on the other hand, the manner in which the user accesses the site and uses its services.

Any connection to the site is subject to compliance with the following conditions:

For the user, the mere access to the website of the OPERATOR at the following URL address englishstrailers.ca implies the acceptance of all the conditions described hereafter.

The general structure of the ENGLISH’S TRAILERS website, including the source code used to design the website, as well as any other content available for download from the website, including all texts, graphics, images, sounds and videos composing it, are the property of the operator. Any representation and /or reproduction and /or publication and /or partial or total exploitation of the contents and services offered by the ENGLISH’S TRAILERS website, by any process whatsoever, without prior written authorization from the owners of the ENGLISH’S TRAILERS company, is strictly prohibited and could constitute an infringement of the applicable laws concerning copyrights, trademarks, patents, trade secrets or other rights and laws of Canada.

The operator ENGLISH’S TRAILERS makes reasonable efforts and endeavors to ensure that the website englishstrailers.ca is up to date; however, it makes no certification and no guarantee that the functionality of its website is offered without interruption, will not include errors, viruses or other harmful components. This site, including the content and services it offers, is made available to you “as is” and without any guarantee, whether express or implied. ENGLISH’S TRAILERS disclaims all warranties, express or implied, including but not limited to, the implied warranties and conditions of marketability and the guaranty of adaptation to a particular purpose. The operator will not incur any liability of any kind (i.e.: direct or indirect damages) for any loss arising from the use of the website.

Although we have done everything possible to avoid errors on our website, ENGLISH’S TRAILERS, subject to applicable law, we: (a) reserve the right to change the products and services advertised or offered for sale through the Site, the prices or specifications of such products and services and any promotional offers at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that products or services advertised or offered for sale on the Site will be available when ordered or thereafter; (c) do not warrant that the Site or any material that appears on the Site is accurate, complete, reliable, current or error-free; (d) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate.

Availability of merchandise on the Site may vary and merchandise displayed may be out of stock or discontinued. Some merchandise may be available only in limited quantities or while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display on the Site. Display of an item on the Site is not a guarantee that the item is in stock or that it will be in stock at a later date.

ENGLISH’S TRAILERS reserves the right, at any time and from time to time, to modify or discontinue the website, temporarily or permanently (in whole or in part) with or without notice. In addition, ENGLISH’S TRAILERS reserves the right to modify these Terms of Use at any time and to notify you by posting an updated version of the Terms of Use on its website. It is the user’s responsibility to review the terms of use on a regular basis, including, in particular, to check the date of the “latest update” at the bottom of the document. Regular use of the Website after these changes means that you agree to be bound by them, and continued access to the website is the consideration of ENGLISH’S TRAILERS to you. The only recourse you have if you are not satisfied: 1) by these terms of use; 2) by our policies or practices regarding the operation of our website; or 3) by the accessible content of the website, is to stop visiting and using this website.